Frequently Asked Questions

Mobile  Banking

GENERAL

I'm not enrolled for Online Banking. Can I still register for Mobile Banking?
No, you need to enroll in Online Banking in order to complete the Mobile Registration process to enroll for Mobile Banking.

I'm enrolled for Online Banking. Can I use my Online Banking login credentials for Mobile Banking?
No, you must complete the Mobile Registration process to create login credentials for Mobile Banking.  The Mobile Registration is accessed from within Online Banking from your computer. Click the Mobile Banking button to either register for Mobile Banking or access the Mobile Banking Center once you are enrolled. 

How much does this service cost?
There is currently no charge from the credit union associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Is it secure?
Yes, the Mobile Banking service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.  Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking Center within Online Banking website or calling our dedicated Mobile Banking Support at 800-538-9730.

Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Which account types will I be able to see?
Open Share/Savings Accounts, Checking Accounts, Loans, Prepaid Cards, Credit Cards

MOBILE REGISTRATION

How do I register for Mobile Banking?
You must first log into Online Banking from your computer.  Click the Mobile Banking button to reach the enrollment process.  Register for Mobile Banking and create a Mobile User ID and Password, as well as, set up the necessary security questions.  A text message will be sent to your phone with the URL for Mobile Banking.  Enter your Mobile User ID and Password to sign on to the Mobile Banking product.

What is Mobile Registration?
Mobile Registration is a 3 step process that allows you to register for Mobile Banking from within Online Banking from your computer. You will verify your identity, select security questions and create a sign on Mobile User ID and Password.

What is Activation?
Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your mobile device to begin text banking. We suggest you print your activation code and installation instructions for easy reference during installation. Make sure you destroy the printout once complete for security reasons.

How do you use the information that I provide during Mobile Registration?
The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers and Mobile User ID and Password are stored by our system.

How do I change my password or security questions?
Sign on to the Mobile Banking Center from within Online Banking from your computer and select the appropriate option to change your password or security questions.  Your Password must be at least 8 characters and must contain at least one upper case, one lower case and one numeric character. Passwords are case sensitive.   You may not use the same security question more than once.  

What if I forget my password?
Sign on to the Mobile Banking Center from within Online Banking from your computer. Select the Change Password link. Follow the instructions to reset your password.

What if I forget the answer to my security question?
Sign on to the Mobile Banking Center from within Online Banking from your computer.  Select Change Security Questions and enter your answers below. You may not use the same security question more than once.   TIP: Keep your answers short and simple for ease of remembering. 

I selected “Remember this Device”, Why am I being asked to answer my security question?
The Remember this Device setting will expire after 60 days of inactivity within the Mobile Banking system, or whenever you clear the cookies and cache on your device.

What happens if I get a new phone or change phone numbers?
Sign on to the Mobile Banking Center from within Online Banking from your computer.  Sign on to Mobile Banking Center and select Manage Devices.  You can add/remove devices as needed.

What if my device is lost or stolen?
Sign on to the Mobile Banking Center from within Online Banking from your computer.  Select Manage Devices.  You can add/remove/deactivate devices as needed.

MOBILE BANKING

What is Entrust Financial CU Mobile Banking?
Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.

How do I access Mobile Banking on my phone's browser?
After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at https://m.entrustfcu.org

How do I install the downloadable application?

  • Your phone will receive a text message from 46379. Select to view (or open) the message (you can also view it later by going to your phone's text message inbox).
  • Select the URL link -- https://m.entrustfcu.org -- in the text message. This is typically done by selecting a command on your phone's menu, such as "Connect" or "Go To."
  • You will then be brought to a page with a Download link. Click this link to download the application.
  • When finished, you will be notified that the download completed.
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed.
  • If a downloadable application is not available for your device, you may use the mobile web version.

How do I enroll my device to use Mobile Banking?
You must first log into Online Banking from your computer.  Click the Mobile Banking button to reach the platform.  Complete the Mobile Registration process to register for Mobile Banking and create a Mobile User ID and Password, as well as, set up security questions.  A text message will be sent to your phone with the URL.  Enter your Mobile User ID and Password to sign on to your Mobile Banking product. You will provide your mobile phone number the first time you sign on to enroll your device and complete the enrollment process.

How do I optimize my mobile web experience?
We recommend 3 steps for an optimal experience: 1) Ensure your phone's browser has cookies enabled. 2) Enable stylesheets on your browser. 3) Bookmark our Mobile Banking site.

Is Mobile Banking supported on my phone?
Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry. Both mobile web and mobile applications can be found by entering the mobile web URL (https://m.entrustfcu.org ) in your phone's browser.

MOBILE BILL PAY

I am receiving an error message “Unable to Approve Payment.  Check your entry and try again.”  How do I fix this?
Does the Biller you are trying to make a payment for have an Account Number within Online Banking?  The mobile version of Bill Pay does require at least a 5 character alpha-numeric account number.

What are the Password Requirements?
Password must be between 8 and 16 characters, and must contain at least 1 upper case, 1 lower case and 1 numeric character.

How do I find my User Name?
You will need to log into Online Banking and select the Mobile Banking button.  Your User Name may be located under the CHANGE PASSWORD option.

How do I reset my Password?
You will need to log into Online Banking and select the Mobile Banking button.  Select the CHANGE PASSWORD option.

How do I reset my Security Questions?
You will need to log into Online Banking and select the Mobile Banking button.  Your Security Questions are located under the CHANGE SECURITY QUESTIONS option. 

TEXT BANKING

How do I activate Text Banking?
You must first log into Online Banking from your computer.  Click the Mobile Banking button to reach the platform.  Complete the Mobile Registration process to register for Mobile Banking and create a Mobile User ID and Password. Visit the Mobile Banking Center from your computer to enroll your phone and receive an activation code.

Can I register for both Text Banking and Mobile Banking on my phone?
Yes. You must first log into Online Banking from your computer.  Click the Mobile Banking button to reach the platform.  Complete the Mobile Registration process to register for Mobile Banking and create a Mobile User ID and Password. Visit the Mobile Banking Center from your computer to add text banking to your phone and receive an activation code.

What is Entrust Financial CU Text Banking?
Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is Entrust Financial CU shortcode?
All text messages should be sent to 46379

Can I use both Text Banking and Mobile Banking on my phone?
Yes. Visit the Mobile Banking Center and simply add another phone number.

Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands.

What are the Text Banking commands?

FUNCTION    COMMAND     DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Transfer T Transfer money between eligible accounts. Note: To make a Transfer, first submit command T to shortcode 46379. You will then receive a list of accounts. To Transfer From Account #2 To Account #1 in the Amount of $45.34, simply text the command "2 1 45.34"
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Entrust Financial CU Mobile Browser website
Stop S De-activate all Entrust Financial CU text services

NOTE: You can check for additional available commands by activating your phone and sending C to 46379.

TROUBLESHOOTING

I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, try to enroll again. If the problem continues, contact your wireless carrier to be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.

Can I use Mobile Banking or Text Banking on more than one phone?
Yes. Visit the Mobile Banking Center and simply add another phone number.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your mobile phone.

I still need help.
For personal dedicated Mobile Banking assistance, please call us at 1-800-538-9730.