We are aware that many members are receiving their new MasterCard Credit Card PINs before they receive the physical plastic cards. We are aware of this situation and have confirmed with our production partners that all is fine and that the plastic cards are on their way. The mailing inconsistency is related to some special handling of the card production that delayed slightly the mailing of the cards. This was anticipated but a delay was not implemented on the PIN mailers as well.
We anticipate all mailed MasterCard credit cards to be delivered shortly to the membership.
We apologize for the confusion on the mailings. If you have still not received your card in the next week and you were expecting it to be delivered to your address on file, please contact us at firstname.lastname@example.org 804-353-8012.
Thank you for your continued trust in Entrust Financial Credit Union,
Entrust Financial CU Management