Visa Gift Card FAQ

What is the Entrust Financial CU Gift Card?
Your Entrust Financial CU Gift Card is a Non Reloadable stored value card. It may be used at merchants who accept VISA debit cards worldwide.

How can I use my Gift Card?
Your card can be used to make purchases at millions of Visa Debit locations worldwide. You can shop in stores, online, over the phone and by mail order. See Terms and Conditions for further information.

How do I activate my Entrust Financial CU Gift Card?
Entrust Financial CU Gift Cards can be activated by logging into the Gift Card website, which can be accessed via Entrust Financial CU's website, www.entrustfcu.org, or by calling the member support number, 866-902-6082.

How can I check the balance on my Gift Card?
You can check the balance on your Entrust Financial CU Gift Card by logging into the Gift Card website, which can be accessed via Entrust Financial CU's website, www.entrustfcu.org, or by calling 1-866-902-6082.

What should I do when the merchant's sales terminal asks me to press "Debit" or "Credit"?
You should always press the "Credit" button. Although the Entrust Financial CU Gift Card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.

When I swipe my card, the terminal asks me input my PIN. What is my PIN?
A Personal Identification Number (PIN) is not issued with the Entrust Financial CU Gift Card. If a PIN is requested, simply press "Cancel" on the terminal, then select "Credit" to complete your transaction.

What if the item I want to purchase exceeds the value of my Gift Card?
If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Entrust Financial CU Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.

What do I do if I need to return an item?
In the event you need to return an item you purchased with your Entrust Financial CU Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

What happens when the funds are spent?
When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

What should I do if my Entrust Financial CU Gift Card is lost or stolen?
Contact the Entrust Financial CU Gift Card Center immediately at 1-866-902-6082. Additionally, read the Entrust Financial CU Gift Card Terms and Conditions for important Visa Gift Card information.