Visa Gift Card FAQs

What is a Visa Gift Card? 
Your Visa Gift Card is a non reloadable card. It may be used at merchants who accept Visa cards, whether they are debit or credit cards, worldwide.

Where do I get a Visa Gift Card?
Visa Gift Cards must be purchased in our office. (At this time, cards are not available for purchase online.) 

How much does it cost to purchase a Visa Gift Card?
It costs $3.95 to purchase a Visa Gift Card.

How can I use my Visa Gift Card? 
Your card can be used to make purchases anywhere the Visa logo is accepted. You can shop in stores, online, over the phone and by mail order. You can also make ATM withdrawals with your Visa Gift Card.

Will I get a (Personal Identification Number) PIN for my Visa Gift Card?
You will need to call the member support number at 1-866-833-2370 to get a PIN for your card. This PIN is also the number that you may use to withdraw funds from the ATM. 

How do I activate my Visa Gift Card? 
Visa Gift Cards can be activated by logging into the consumer card access website,  www.consumercardaccess.com/cugift2 or by calling the member support number at 1-866-833-2370.

How can I check the balance on my Visa Gift Card? 
You can check the balance on your Visa Gift Card by logging into the consumer card access website,  www.consumercardaccess.com/cugift2 or by calling 1-866-833-2370.

What should I do when the merchant's sales terminal asks me to press "Debit" or "Credit"? 
You should always press the "Credit" button. Although the Visa Gift Card is not a credit card, the transaction is processed like one. You may be asked to enter your PIN at that time. 

What if the item I want to purchase exceeds the value of my Visa Gift Card?
If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card. You will then have to pay the difference with cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.

What do I do if I need to return an item? 
In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your  Visa Gift Card, which means put the funds back on the card, thereby increasing your available funds on on it.

What happens when the funds are spent? 
When you have depleted all of the funds on the card and no returns are necessary, simply destroy and discard your Visa Gift Card.

What should I do if my Visa Gift Card is lost or stolen?
Contact the Visa Gift Card Center immediately at 1-866-833-2370. Additionally, read the Card Terms and Conditions that come with your card for important Visa Gift Card information.

What should I do if I want to close my card and have the money returned to my account?
Please contact member support to close your card at  1-866-833-2370. Please note there is a $15.00 fee and it takes 2 full business days before the funds are returned.