Contact Us

Entrust Financial Credit Union
1801 Dabney Road
P.O. Box 6882
Richmond, Virginia 23230
 
Main
(804) 353-8012
(800) 944-3622
 
Fax
(804) 359-4991
 
24-hour Call Center
(804) 353-8012
(800) 944-3622
 
24/7 Loan Center
(804) 353-8012, option #3
(800) 538-9730

CreditCard Activation
(800) 527-7728

DebitCard Activation
(866) 985-2273 

Visa Cardholder Service
(800) 654-7728
 
MasterCard Cardholder Service
(800) MC-Assist, (800) 622-7747, or (636) 722-7111 (Outside of U.S. Collect Number)

Lost/Stolen Cards
(866) 820-6032  

Worldwide Automatic Travel Accident and Baggage Delay Insurance
(800) 337-2632

Email
Main (efcu@entrustfcu.org)
Member Services (mbrservices@entrustfcu.org)
Loans (loans@entrustfcu.org)
Accounting (acctg@entrustfcu.org)
 
Lobby Hours
Monday - Friday 9 a.m. - 5:30 p.m. EST
Closed Thursday 1:30 - 3 p.m. EST (Drive Thru still open)
 
Drive Thru Hours
Monday - Friday 8:30 a.m. - 5:30 p.m. EST

2015 Holiday Closings

  • New Year's Day - Thursday, January 1
  • President's Day - Monday, February 16
  • Good Friday - Friday, April 3
  • Memorial Day - Monday, May 25
  • Labor Day - Monday, September 7
  • Columbus Day - Monday, October 12
  • Thanksgiving - Thursday, November 26 & Friday, November 27
  • Christmas - Thursday, December 24 & Friday, December 25